A young,.dark-skinned Service Delivery Manager with afro hair and glasses signs Okay with this left hand, confident that he will enjoy his new role

Service Delivery Manager Recruitment Solutions

Partner with our Service Delivery Manager recruitment specialists to find top talent to enhance operational efficiency, streamline service processes, and drive customer satisfaction.

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What are the main skills of a Service Delivery Manager?

We understand the skills and experience needed to drive efficiency, improve service outcomes, and manage your service delivery in-house, eliminating the need to outsource your infrastructure team.

A strong understanding of IT service management frameworks (e.g., ITIL) is essential for structuring service processes effectively. This ensures that incident, problem, and change management are handled efficiently, keeping service quality high and minimising disruptions.

Service Delivery Managers oversee technical teams, ensuring smooth collaboration and resource allocation. Since the role of Service Delivery Manager sits at the intersection of operations, customer service, and IT service management, strong leadership skills is vital to drive performance, maintain motivation, and create a customer-focused culture that improves service efficiency and delivery standards.

Acting as a bridge between IT teams, business leaders, and clients, an SDM must communicate service expectations clearly, manage escalations, and ensure customer satisfaction. Strong interpersonal skills help align service goals with business needs and build trust.

Service disruptions and operational bottlenecks require quick, strategic decision-making. Therefore, an Service Ddelivery Manager (SDM) must analyse service issues, anticipate risks, and implement proactive solutions to maintain service continuity and efficiency, avoiding costly downtime.

Managing budgets, contracts, and vendor relationships is crucial to controlling service costs and ensuring high-value service delivery. The successful Service Delivery Manager must negotiate with third-party providers, track performance, and optimise costs while maintaining high service standards.

At the interview, discuss…

Luke Boyle, Adria Solutions

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Incident Management aws Zendesk azure Service Level Agreements (SLAs) & kpis ServiceNow Change Management Google Cloud Agile jira Compliance Cybersecurity ITIL SEE LIVE JOBS

Hire a high-performing Service Delivery Manager with our help

The biggest mistake employers make when hiring Service Delivery Managers is underestimating the importance of soft skills. While a technical background is critical, soft skills set great Service Delivery Managers apart. The best candidates don’t just manage IT services—they build trust, resolve conflicts, and align service goals with business needs. With strong emotional intelligence, negotiation skills, and strategic thinking, they keep operations running smoothly, even under pressure. Our Service Delivery Manager recruitment consultants will help you find the combination of technical and soft skills needed to drive service excellence in your organisation

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Tackling your IT support recruitment challenges

Discover the difference working with an expert tech recruitment specialist. At Adria, we deliver the best talent quickly and efficiently.

Repeated Business

Faster Sourcing

Reduced Hiring Times

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‘Tech’ speak

From Desktop Support to Business Analysts, we understand the needs of your tech roles.

Fast and effortless

We’ll simplify the hiring process for you with our fast, stress-free recruitment strategies.

Proactive approach

We understand tech hiring hurdles, anticipate the challenges and stay ahead of market demands.

Best fit

We’re skilled in matching pre-screened tech talent to the niche roles required at your business.

Tailored talent plan

No standard plans here; every recruitment plan is built around your company’s unique needs.

Extra support

From consultancy to mentorship, we provide insights, resources and support beyond recruitment.

Qualifying tech talent – so you don’t have to

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