IT Support Recruitment

Partner with our IT Support Recruitment Specialists to find top candidates with the skills needed to improve service quality and reduce response times.

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Start growing your IT Support team with us

Understanding the skills and responsibilities needed for your IT support team will help us find the best talent to support your company’s growth.

First Line Support professionals are the initial point of contact for IT issues. They handle basic troubleshooting, such as password resets or software installation, aiming to resolve problems quickly or escalate them to higher support levels if necessary.

Second Line Support specialists tackle more complex technical issues that First Line Support cannot resolve. They possess advanced troubleshooting skills and deeper system knowledge, often working directly with users or collaborating with other IT teams to ensure effective solutions.

Technical Support Engineers provide in-depth support for hardware, software, and network-related problems. They handle escalated issues, perform diagnostics, and recommend solutions. Their expertise often extends to configuring systems, managing updates, and ensuring optimal performance of IT infrastructure. IT Support Engineers work as Third Line Support in many companies, addressing the most complex and critical IT challenges.

IT Support Specialists manage and maintain an organisation’s IT systems, ensuring smooth operation and minimal downtime. They provide assistance across various levels, from setting up equipment to resolving user issues, focusing on improving system reliability and user satisfaction.

Hiring Tech Support? You can ask about…

Luke Boyle, Adria Solutions

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Adria is your trusted IT Support Recruitment Agency

One of the biggest mistakes employers make when they hire IT support professionals is underestimating the importance of soft skills. Problem-solving, effective communication, adaptability, strong time management, and a customer-focused mindset are essential skills for delivering excellent IT support. With two decades of experience helping businesses build outstanding IT teams, Adria Solutions specialises in finding IT support professionals with the right technical skills, industry expertise and mindset to meet your needs.

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