Software Support Technician – Wilmslow – £25k

Adria Solutions Ltd currently has an excellent opportunity for a skilled Software Support Technician to join our client in Wilmslow. The ability to learn and self-motivation is key for this role. In turn, the Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development.

Essential requirements:

* A proficient background in working with applications and providing exceptional levels of support (to a technical level) within a fast-paced environment across multi-channels
* Exceptional Trouble shooting / Problem solving skills
* The ability to communicate technical jargon into layman’s terms
* A sense of drive, passion, enthusiasm, commitment and focus to succeed at every task you undertake and to demonstrate your ability in going that extra mile for the customer
* The ability to take ownership of issues and progress these through to resolution
* The ability to build strong relationships with customers by providing an exceptional level of customer service
* Exceptional time-management skills and the ability to effectively manage your own workload in conjunction with pre-defined SLA’s
* Experience in updating technical documentation such as Support/User Guides and Process/Procedure documents

Additional requirements:

* 1+ years supporting or implementing complex software applications
* Troubleshooting and analysis /resolution skills
* Strong client focus and ability to manage and exceed customer expectations
* Must be an effective team player
* Excellent written and oral skills with a strong attention to detail
* Ability to prioritize and manage multiple, complex issues
* Flexibility to support market hours

Software Support Technician – Wilmslow – £25k

If you think this sounds like it could be the perfect job for you, please click apply. For more information about the role and the company you will be working for, please contact Adria Solutions Ltd. If this is not quite what you are looking for, please visit the Adria Solutions website to view all the roles we currently have on offer. Or why not give us a call to discuss your next career move?

Software Support Technician – Wilmslow – £25k

Job Reference: SQL040219WIL_1549360430

Salary: £20000 - £25000 per annum + generous benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

Job Skill:

Apply Now