Software Support Technician – Wilmslow. Our client based in Wilmslow is currently looking for a number of skilled Software Support Technicians. Our Client’s Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development.
The workflow is fast-paced and requires the ability to adapt to different challenges and priorities. The ability to learn and self-motivation is key for this role.
Demonstrate a proficient background in working with applications and providing exceptional levels of support (to a technical level) within a fast-paced environment across multi-channels.
* Experience in supporting applications.
* Exceptional Troubleshooting /Problem-solving skills.
* Exceptional communication (both written/verbal) and Interpersonal skills to maintain a first class level of customer service at all times.
* Exceptional Team Player who works just as well on individual tasks/projects.
* The ability to communicate technical jargon into layman’s terms for non-technical minded customers.
* A sense of drive, passion, enthusiasm, commitment and focus to succeed at every task you undertake and to demonstrate your ability in going that extra mile for the customer.
* The ability to take ownership of issues and progress these through to resolution.
* The ability to build strong relationships with customers by providing an exceptional level of customer service at all times.
* Exceptional time-management skills and the ability to effectively manage your own workload in conjunction with pre-defined SLA’s.
* Experience in updating technical documentation such as Support/User Guides and also Process/Procedure documents.
* 1+ years supporting or implementing complex software applications
* Troubleshooting and analysis /resolution skills
* Strong client focus and ability to manage and exceed customer expectations
* Must be an effective team player.
* Excellent written and oral skills with strong attention to detail
* Ability to prioritize and manage multiple, complex issues
* Flexibility to support market hours.
Software Support Technician – Wilmslow
Job Reference: 3344_1561735064
Salary: £20000 - £25000 per annum
Salary per: Annum
Job Start Date: ASAP