Software Support Technician – Wilmslow – £18K – £25K

Adria Solutions Ltd has a fantastic opportunity for a skilled Software Support Technician to join our growing client based in Wilmslow. The work flow is fast-paced and requires the ability to adapt to different challenges and priorities. The successful candidate will have a desire to learn and be self self-motivated.

Demonstrate a proficient background in working with applications and providing exceptional levels of support (to a technical level) within a fast-paced environment across multi-channels.

The duties of the Software Support Technician will include but not be limited to:

* Supporting applications
* Trouble shooting / problem solving
* Communicating (both written / verbal) technical jargon into layman’s terms for non-technical minded customers
* Be an exceptional team player who works just as well on individual tasks/projects
* Have a sense of drive, passion, enthusiasm, commitment and focus to succeed at every task you undertake and to demonstrate your ability in going that extra mile for the customer
* Take ownership of issues and progress these through to resolution
* Build strong relationships with customers by providing an exceptional level of customer service at all times
* Effectively manage own workload
* Update technical documentation such as user guides and process documents

Essential Requirements:

* 1+ years supporting or implementing complex software applications
* Troubleshooting and analysis /resolution skills
* Strong client focus and ability to manage and exceed customer expectations
* Must be an effective team player
* Excellent written and oral skills with a strong attention to detail
* Ability to prioritize and manage multiple, complex issues
* Flexibility to support market hours

Our Client’s Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. The successful Software Support Technician:

* Great healthcare benefits
* Holiday allowance with Birthday off
* International travel opportunities
* Breakout areas with games

Software Support Technician – Wilmslow – £18K – £25K

Adria Solutions Ltd are one of the leading IT Recruitment Agencies in the North West with some truly great opportunities for IT Professionals. For more information about this role and the company you will be working for, please contact Adria Solutions Ltd.

If this sounds like the perfect job for you, click apply without delay. If this is not quite what you are looking for, please visit the Adria Solutions website to view all the roles we currently have on offer. Or why not give us a call to discuss your next career move?

Software Support Technician – Wilmslow – £18K – £25K

Job Reference: SST260419WIL_1556294562

Salary: £18000 - £25000 per annum + Benefits listed in ad

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