IT Support Technician – Nantwich, Cheshire £20-23K.

Our client based in Nantwich, Cheshire is currently looking for an IT Support person. The position will be to provide effective and courteous first and second-line technical support in a fast-paced environment. To identify software, hardware, and network issues, and ensure swift resolution of all support cases in order to minimise business downtime and escalation.

Job Duties:
* Ensure IT Support calls and Helpdesk tickets are either adopted promptly for second line support or quickly assigned to the relevant team area of expertise for second line support.
* Maintaining contact with both internal and external customers to provide regular updates through to issue resolution in a courteous manner.
* Install, upgrade, relocate, and provide support for office IT equipment and end-user software within the company, including PC’s, copiers, printers, projectors, and mobile devices.
* Regularly check and maintain the company server hardware, backups, operating systems, and software in conjunction with organisations providing support.
* Regularly check and maintain our network infrastructure software/hardware in conjunction with organisations providing support.
* Providing effective support to the RF logistics operation, ensuring minimal hardware downtime and maximising efficiency by repairing or organising repair of equipment as required.
* Partake in IT upgrade and implementation projects as required.

Required Skills / Qualifications:
* Excellent communication, customer service and organisational skills
* A strong understanding and general interest in IT concepts
* Experience of providing 1st line IT support in a fast-paced industrial environment
* The ability to work confidentially and in observation of company communication policies
* Experience in supporting end users on Microsoft Windows 7 & Office 2010/2013

Desirable Skills / Qualifications:
* Experience of basic LAN and WLAN networking.
* Knowledge in VMWare, Exchange 2003/2010 and VOIP telephony would all be highly advantageous.
* Experience of working with Active Directory – User/Groups Management.
* Experience of working with Windows Server 2003 / 2008 and 2012.

IT Support Technician – Nantwich, Cheshire £20-23K.

If you are interested in this position, please send your CV to or call 01625 874399 for more information.

IT Support Technician – Nantwich, Cheshire £20-23K.

Job Reference: 232244_1542627986

Salary: £20000 - £23000 per annum + Benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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