3rd Line Support – Stockport – £40K. Our client based near Stockport is currently looking for two 3rd Line Support Engineers. The 3rd line Technology Specialist is responsible for all technical and administrative aspects of the group’s IT in partnership with a managed service provider. Technology Specialists provide third line technical support, technical management for projects as well as BAU escalation for issues that the service desk has been unable to resolve.

We are particularly interested to hear from those with experience in the following areas: Office365 and Windows 10 rollouts, Active Directory projects, Linux, AWS and/or project management qualifications.

Key responsibilities
* Design, implementation, delivery and maintenance of infrastructure strategy and model to improve systems availability, performance, incident frequency and reduce cost
* Maintain high availability of services through pro-active support
* Implementation and maintenance of effective working practices and procedures
* Ensuring cost-effective delivery of high-quality services
* Provide comprehensive and highly technical consulting to the business
* Provide and maintain an up-to-date inventory and configuration for all operational infrastructures, hardware, software, and software licenses including warranty information
* Take ownership and responsible for the security of the organisations systems and for systems estate in conjunction with group compliance
Skills required:
* Strong understanding in data centre technologies including SAN, VMware virtualisation, servers, private and public cloud, and networks
* Excellent working knowledge and experience of systems technologies and platforms currently deployed including Wintel, VMware, (Cisco) network, storage (NAS / SAN), backups (Veeam), PowerShell, IIS, Exchange, Windows 2012/2008, RedHat and Linux
* Excellent written and verbal communication skills
* No error mentality/detail oriented
* Strong sense of ownership, accountability, and self-management
* Highly effective stakeholder management
* Ability to prioritise and manage workload successfully under pressure including end-to-end project management
* Good knowledge of industry best practices, methodologies, techniques, tools and resources

Desirable Experience / Qualifications
* MCITP or equivalent qualifications
* Experience of proactively identifying and implementing performance improvements
* Experience of liaising with business areas to understand workload priorities and associated impacts * Apple IOS/Mac OS
* Project management qualification/experience
* Experience of Linux systems (RedHat & Unbuntu)
* AWS/Azure
* Office365

3rd Line Support – Stockport – £40K.

Job Reference: ZH4356787_1561701660

Salary: £35000 - £40000 per annum + Benefits

Salary per: Annum

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Job Start Date: ASAP

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