3rd Line Support Engineer – Manchester £45K. Our client based near Manchester is currently looking for a skilled 3rd Line Support Engineer.

You will be working for a growing organisation with the following responsibilities:
* Managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance.
* Implementing change in a robust and secure manner in a highly virtualised environment.
* Provide technical support for all existing and new technology used within the Group
* Implement, develop and support the desktop, server, SAN and software infrastructure estate
* Identify areas for improvement within supported systems by the proactive analysis of incident root causes
* Maintain and improve technical knowledge of internal systems and the technical marketplace in which these operate
* Act as a technical escalation point for 1st and 2nd line team members in order to resolve incidents and provide resolution
* Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
* Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
* Provide technical knowledge, expertise and consultancy on infrastructure project work
* Analyse incident trend information to drive change to processes, procedures, systems and services within the Infrastructure team *
* This role would suit an enthusiastic Technician, who is keen to work on cutting edge projects, interfacing with all areas of our business.

Technical skills and experience:
* Experience of working in an enterprise environment
* Advanced knowledge of VMware vSphere & Hyper V
* Advanced knowledge of key infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
* Experience of MS SharePoint 2013
* Strong working knowledge of System Centre 2012 including Operations and Virtual Machine Manager & Configuration Manager
* Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS * Strong interpersonal skills
* Advanced knowledge/experience of IT systems – delivery, maintenance and support * Strong understanding of ISS and Application Web Services & Group Policy
* MCSE qualified
* VMWare and/or Hyper V Certification Desirable experience
* ITIL qualified
* Experience of Cisco UCS hardware (preferred)

3rd Line Support Engineer – Manchester £45K.

If you are interested in this position, please send your CV or call 01625 874399 for more information.

3rd Line Support Engineer – Manchester £45K.

Job Reference: 234343_1569338514

Salary: £40000 - £45000 per annum + + Benefits

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