2nd Line Technician – Stockport – Contract.

Our client based near Stockport is currently looking for a 2nd Line Support Technician on a 3 month contract. This role would suit an enthusiastic 2nd Line Technician, who is happy to get involved in all aspects of the job. This is a small and very busy team, working on cutting edge projects, interfacing with all areas of our business. This role will involve out of hours evening/weekend work on a shift and on-call basis.

Responsibilities:
* Provide 1st and 2nd line support for all customers via phone, email or face-to-face
* Provide an escalation point for 1st line colleagues
* Following in-depth diagnosis, escalate to 3rd line where applicable
* Log all incidents and requests within the agreed service desk work management system
* Keep customers informed at all times
* Manage, prioritise and plan own work queue and deal with calls within the set SLAs
* Provide support and training to 1st line colleagues

Required technical skills and experience:
* Experience in a 2nd line IT Service Desk role
* Excellent communication and customer service skills
* Track record of a positive approach to learning
* Strong working knowledge of Windows 10, RDP, AD, MS Exchange, remote access and terminal services
* Good problem-solving skills
* Ability to deliver to tight timescales and changing priorities
* Any qualification or part qualification in the Microsoft suite of products or ITIL would be preferable.

2nd Line Technician – Stockport – Contract.

If you are interested in this position, please send your CV to apply@adriasolutions.co.uk or call 01625 874399 for more information.

2nd Line Technician – Stockport – Contract.

Job Reference: 45678_1546876640

Salary: £150 - £170 per day

Salary per: Day

Job Duration: 3 months

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

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