1st Line Support Technician – Stockport – £18,000

Adria Solutions Ltd have a fantastic opportunity for an experienced 1st Line Support Technician to join our rapidly expanding client in Stockport. Working as part of a desktop, server and network support team, building and supporting enterprise grade software systems.
You will have responsibility for 1st line service requests to agreed resolution times; ‘own’ end user issues through to resolution and recognise when to escalate an issue within the team.

The responsibilities of the 1st Line Support Technician will include but not be limited to:

* Deal with faults/service desk tickets in order of priority in conjunction with and as directed by other members of the IT team and the Service Desk Manager
* General maintenance and repair of PC’s hardware
* Windows and Apple Mac Desktop and Laptop Builds
* Set-up of PCs and installation of Printers on a Network
* Creating users account within Active Directory
* Supporting Mobile device queries
* Setting up new telephone extensions
* Supporting the company’s security protocols
* Liaise directly with the end users
* Maintenance of company IT assets
* Updating of departmental documentation
* 40 hours per week on various shift patterns
* Possible remote site visits with other IT team members

Skills required

* 1 year + experience
* Excellent communication skills
* Excellent problem solving skills
* Proactive and resourceful
* Understanding of PC hardware set-up and configuration
* Good software skills e.g. MS Office, Windows operating systems
* Passion for IT technologies
* Desire to learn new technologies
* Team Player

This is an excellent opportunity for a 1st line support technician to join a company who strongly believe in the development of its employees and you will be rewarded with a competitive benefits package including:

* 25 days holiday per annum
* Christmas Saving Scheme
* Various Healthcare Options
* Company Pension

1st Line Support Technician – Stockport – £18,000

Our client offers a competitive salary package along with a suite of exciting and unique benefits. If this sounds like your dream job, please submit your CV without delay. For more information about this role and the company you will be working for, please contact Adria Solutions Ltd. If this is not quite what you’re looking for, please visit the Adria Solutions website to view all the roles we currently have on offer.

1st Line Support Technician – Stockport – £18,000

Job Reference: FLS010419STK_1554136278

Salary: £17000 - £18000 per annum + benefits listed in ad

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