1st Line Support – Contract – Stockport – £150 Per Day

Our client based near Stockport is currently looking for a 1st Line Support Technician on a 3 month contract. This role would suit an enthusiastic IT Technician, who is happy to get involved in all aspects of the job. This is a small and very busy team, working on cutting edge projects, interfacing with all areas of our business. This role will involve out of hours evening/weekend work on a shift and on-call basis.

Responsibilities:
* Provide 1st line support for all customers via phone, email or face-to-face
* Following in-depth diagnosis, escalate to 2nd line where applicable
* Log all incidents and requests within the agreed service desk work management system
* Keep customers informed at all times
* Manage, prioritise and plan own work queue and deal with calls within the set SLAs

Required technical skills and experience:
* Experience in a 1st line IT Service Desk role
* Excellent communication and customer service skills
* Track record of a positive approach to learning
* Strong working knowledge of Windows 10, RDP, AD, MS Exchange, remote access and terminal services
* Good problem-solving skills
* Ability to deliver to tight timescales and changing priorities
* Any qualification or part qualification in the Microsoft suite of products or ITIL would be preferable.

1st Line Support – Contract – Stockport – £150 Per Day

If you are interested in this position, please send your CV to Tom.Manzoni@adriasolutions.co.uk or call 01625 874399 for more information.

1st Line Support – Contract – Stockport – £150 Per Day

Job Reference: 1stContTM_1543329812

Salary: £130 - £150 per day

Salary per: Day

Job Duration: 3 Month

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