1st Line Support – Macclesfield, Cheshire. Due to expansion and growth in our business we are looking to recruit an Installation and 1st Line Support Engineer to join the team. This is a fantastic opportunity to work with growing IT Company in Macclesfield

The successful candidate will be dealing with software installations and troubleshooting issues relating to previous installations for a large number of customers across the United Kingdom and Republic Ireland.

You will need to:
* Deliver support in a timely and professional manor
* Work to Achieve Key Personal targets, benchmarks and call quality standards
* Work to Achieve Key Team targets, benchmarks and call quality standards
* Demonstrate the ability to work to deadlines
* Pass and annual data protection and computer misuse assessment
* Work as Part of a Team
* Troubleshooting problems by telephone and remote access
* Handle day-to-day support and validation activities maintaining company’s customer base
* Provide assistance to the Project Manager
* Helping to improve company systems, procedures and knowledge

Working as part of a growing team you will be fully trained in all aspects of services and technology that the company provide to its clients.

* In-House Training
* Data Protection Act Awareness
* Computer Missus Act Awareness
* General Office Administration

Although no formal qualifications are needed for this role, the following is desirable:
* 4 GCSE’s including English & Maths at grade C or above
* Literacy and numeracy skills at GCSE level
* A high level of IT knowledge and skills
* At least 1 year in a customer service environment or support environment.

Skills and Knowledge
* Excellent Telephone Skills
* Ability to Listen and Follow Instructions
* Planning and Organisational Skills
* Clear concise communication
* Professional Approach to Work
* Knowledge of CRM packages such as Salesforce is desirable but not essential
* Microsoft Office

1st Line Support Engineer – Macclesfield, Cheshire

Job Reference: Sg45678_1507816324

Salary: £18000 - £20000 per annum + Benefits

Salary per: Annum

Job Duration: Permanent

Job Start Date: ASAP

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